On the 20th August 2013 The International Labour Organisation’s (ILO) Maritime Labour Convention (MLC 2006) entered into force Internationally.
Insignia Crew has successfully completed a Maritime Coastguard Agency audit in keeping with the terms of the Maritime Labour Convention 2006 (MLC 2006) title 1.4 meaning the business is compliant in all areas of title 1.4 of the Convention. Insignia Crew’s MLC 2006 accreditation is covered under an insurance policy arranged by Sturge Taylor and Associates Ltd ( Lloyds Broker ) with Underwriters at Lloyds of London.
Title 1.4 of the MLC 2006 sets standards for the recruitment and placement of seafarers on ships and commercial yachts to which the MLC applies.
Insignia Crew recognises the importance of working with and supporting clients and their associated yachts with whom the MLC holds equal focus. In order to establish a yachts MLC compliance, Insignia Crew will establish the following information:
As part of Insignia Crew’s compliance to title 1.4 of the MLC 2006, we operate a number of measures.
In accordance with title 1.4 of the MLC 2006 policy on yachts to which the MLC applies, Insignia Crew will prohibit the use of means, mechanisms or black lists intended to prevent or deter qualified seafarers from gaining employment.
In accordance with title 1.4 of the MLC 2006 policy on yachts to which the MLC applies, Insignia Crew will not ask any seafarer it supports in finding a suitable crew position for any type of fee.
Insignia Crew confirms that no fees or other charges for seafarer recruitment or placement or for providing employment to seafarers are borne directly or indirectly, in whole or in part, by the seafarer, other than the cost of the seafarer obtaining a national statutory medical certificate, the national seafarer’s book and a passport or other similar personal travel.
In accordance with title 1.4 of the MLC 2006 policy on yachts to which the MLC applies, Insignia Crew holds an up to date and confidential database of all seafarers with whom it engages, the details of which are held for no longer than is necessary and deleted accordingly.
In accordance with title 1.4 of the MLC 2006 policy on yachts to which the MLC applies, Insignia Crew will conduct validation checks to verify the authenticity of seafarer’s licenses. Engineering licenses may be checked against the MCA’s official register.
In accordance with title 1.4 of the MLC 2006 policy on yachts to which the MLC applies, Insignia Crew will conduct confidential reference checks against all seafarers with whom it engages. It is also Insignia Crew’s policy to individually meet all seafarers with whom it works in order to conduct an initial interview.
In accordance with title 1.4 of the MLC 2006 policy on yachts to which the MLC applies, Insignia Crew will not recruit seafarers under the age of 18, as verified by passport checks at both registration and interview stages.
Please note that should the need arise; individual yachts will conduct their own disciplinary procedure as necessary. These procedures will be reflected in the seafarer’s SEA. It is the responsibility of the individual seafarer to read and understand the disciplinary procedure of the yacht he or she joins prior to joining her.
In accordance with title 1.4 of the MLC 2006 policy on yachts to which the MLC applies, Insignia Crew has a simple complaints procedure.
Insignia Crew is committed to delivering the very highest level of service to both its Clients and the seafarers it supports. To reflect this, Insignia Crew monitors carefully via a number of means how it’s service is delivered. One such method is via a simple complaints procedure.
In the unlikely event that a complaint needs to be lodged against a service delivered by Insignia Crew, please follow the complaints procedure below.
Complaints should normally be made within 14 days of an incident or of the matter coming to the Client or seafarers attention. This time limit can be extended provided good reasons are supplied for not making the complaint sooner and it is possible to complete a fair investigation.
Clients and seafarers can make a complaint verbally, in writing, or by email. If a Client or seafarer makes a complaint verbally, a record of that complaint will be made and the Client or seafarer will be provided with a written copy.
If the Client or seafarer are complaining on behalf of a third party, written consent must be included with the correspondence (if made in writing or by email) as this will increase the likelihood of a quicker response. Insignia Crew will respond to complaints as quickly as possible in order to rectify the matter in question without delay.
Clients and seafarers should contact Insignia Crew explaining the grievance in as much detail as is considered necessary, using any of the following methods:
In writing to: Insignia Crew Ltd, C/O Zest Accountants, Office 12 Enterprise Way, Orion Suite, Newport, Wales, NP20 2DX
Telephone: +44 7500 888 472
Insignia Crew is confident that the Client or seafarers complaint can be addressed and resolved by following the procedures explained in step 1. If however, the Client or seafarer feels that the complaint has not been addressed in a manner that is satisfactory and in keeping with the standards that Insignia Crew aim to maintain, please move to step 2.
If it is believed that a complaint has not been addressed correctly or has been left unresolved, the Client or seafarer should contact the MLC Department at The Maritime Coastguard Agency using the details below. Included in this action should be full details of previous correspondence.
In writing to: Spring Place, 105 Commercial Road, Southampton, SO15 1EG
Telephone (main switchboard) +44 203 817 2000
As per our seafarer’s registration form and to remain compliant with the MLC 2006, it is mandatory that seafarer’s wishing to work with Insignia Crew should submit the following documents upon registration:
Please find below links we believe to be of use and will highlight further information on the MLC 2006 :